Returns and complaints

Was there a mistake in your order or was the shipment damaged? Let us know and we will be happy to resolve it quickly.

Complaints

Our lace is produced using traditional methods refined over more than 100 years. If you find a defect that prevents you from using the product, we will replace it or refund your money.

Incorrect or missing items

If you received a different product than ordered or something is missing, please contact us as soon as possible. We will check everything and propose a solution.

Returns

You can return the goods within 14 days of delivery without giving a reason. The product must be unused and in its original packaging.

Need help?

Contact our customer support.

Mon–Fri: 7:00–17:00
📞 +420 728 35 44 35
✉️ eshop@topak.cz